Thursday, November 09, 2006

Miles Away, 'I'll Have A Burger'

"NASHUA -- When Jairo Moncada pulled up to the drive-through at Wendy's in Burbank, Calif., for his usual cheeseburger, fries, and soda, he knew things looked different. There was an extra lane.

But the 25-year-old could not see the biggest change: The woman taking his lunch order was sitting 3,000 miles away at a computer terminal in Nashua, and fielding calls from Wendy's customers at drive-throughs as far away as Florida and Washington, D.C."

How long until they outsource that to India?

Read the rest of the story on

No comments: